Amazon Launches At-Home Diagnostics in India

Glimpse:

Amazon has launched its at-home diagnostics service in six Indian cities, offering over 800 lab tests with 60-minute pickups and 6-hour report delivery. Integrated with Amazon Clinic and Amazon Pharmacy, the service aims to create a seamless outpatient healthcare experience.

In a move that could redefine India’s diagnostics landscape, Amazon has officially rolled out Amazon Diagnostics—a comprehensive at-home lab testing service—across six major Indian cities. With healthcare increasingly shifting from clinics to clicks, this marks a major step in Amazon’s ambition to become a one-stop platform for outpatient care.

Currently operational in Bengaluru, Delhi, Gurgaon, Noida, Mumbai, and Hyderabad, the service spans over 450 PIN codes and offers customers access to more than 800 diagnostic tests, all bookable via the Amazon app.

“Customers can seamlessly consult doctors through Amazon Clinic, schedule diagnostic tests with Amazon Diagnostics, and order the prescribed medicines via Amazon Pharmacy,” said Jayaramakrishnan Balasubramanian, Category Head, Amazon Medical India.

Speed, Simplicity & Scale

In partnership with Orange Health, Amazon is leveraging its hallmark strengths—speed, logistics, and customer-centric design—to deliver healthcare in a way that traditional providers have struggled to match. The service promises 60-minute pickups and lab reports within 6 hours, raising the bar for convenience and efficiency in the INR 1 lakh crore Indian diagnostics industry.

Industry observers believe Amazon’s approach is poised to disrupt two key areas:

Speed of service: Rapid pickups and turnaround times challenge the traditional model of booking tests days in advance and waiting for reports.

Service structure: By tightly integrating diagnostics with doctor consultations and medicine delivery, Amazon creates a closed-loop outpatient ecosystem—all accessible from a single app.

A Data-Driven Health Future

Beyond operational advantages, experts suggest Amazon’s deeper game lies in data. With every test, consultation, and prescription, the company is building a rich health profile of its users.

This could enable:

Hyper-personalized health offerings

AI-powered predictive care

Tailored wellness and loyalty plans

“The scale at which Amazon operates allows it to not only streamline services but also create a unified patient experience,” said a Bengaluru-based health tech analyst. “This could be the beginning of a new paradigm in digital health delivery.”

What’s Next?

As the service begins its rollout, all eyes are on how fast Amazon scales and whether it can maintain service quality while expanding to Tier 2 and Tier 3 cities. India’s existing diagnostic powerhouses—like Dr. Lal PathLabs, Metropolis, and Thyrocare—may need to pivot fast to stay competitive in an increasingly digitized market.

With the promise of convenience, speed, and tech-driven personalization, Amazon Diagnostics could be a game-changer in Indian healthcare ushering in a new era where the entire patient journey begins and ends in your phone